Frequently Asked Questions
1. Who are We?
Ruben Sorhegui Tile is a natural stone, porcelain tile, and mosaic importer and distributor. For over 35 years, Ruben Sorhegui Tile has imported only the most unique and groundbreaking materials from around the world.
2. What is Porcelain Tile?
Porcelain tiles are a man made ceramic. They have an absorption rate that ranges from .05 percent to .01 percent, effectively making them one of the strongest materials in the market.
3. What is Natural Stone?
Natural Stone materials are mined from the earth. Typically, the stone is honed, and then polished or brushed to create the timeless look available today. Examples of natural stones presently in our stock include:
- White Thassos
- Calacatta Gold
- White Calacatta
- Shell Stone
- Giallo Realle
- Black Absolute
- Jerusalem Stone
- Ming Green
- Lagos Azul
- Spain Gray
- Mother of Pearl
4. What is Mosaic?
A pattern or design assembled using natural stones, glass or other materials. Often times mixed together. Examples of mosaics include:
- Glass Mosaics
- Glass & Stone
- Stainless Steel
- Semi Precious Stone
- Mother of pearl
- Porcelain -3D Mosaics
5. What are Semi Precious Stones?
Semi precious stones are natural stones commonly used in mosaics. Organically smaller in size, and rare to find. examples of semi-precious stones are:
- Mother of Pearl
- Sea Glass
6. Where is your showroom located?
Our one of a kind showroom is located in Naples, Florida. We are open from 7:30 A.M to 5:00 P.M Monday through Friday. Saturdays we are open 9:00 A.M to 12:00 P.M. Sundays we are closed.
7. Do you stock materials?
With a 55,000 square foot warehouse, we stock over a million sq ft of material.
8. Who do you sell to?
We deal in both retail and wholesale markets. Ruben Sorhegui Tile can work with current contractor, builder, and designer.
9. What is a Waterjet Mosaic?
The epitome of custom mosaics,Waterjet mosaics are built by a high pressure water jet cutter. This unique tool enables manufacturers the ability to cut and shape materials to your desire. This process enables us to mix glass, natural stone, and semi-precious stones. We create dream inspired designs.
10. Can my order be shipped?
Yes.We have previous experience shipping materials all over the world.
11. Can my order be expedited?
Yes. Standard special order lead times can vary. However, we can also provide quotes to air freight any and all products.
12. Is there a shipping charge?
A shipping charge is only applied when shipping materials from our Naples, FL warehouse.
13. What is a freight charge?
A freight charge is the cost of importing non-stock materials. This charge is added to every special order upon arrival.
14. What are outdoor pavers?
Outdoor pavers are materials with thickness and finish specifically designed for pool and patio areas.Ruben Sorhegui Tile offers pavers in both porcelain and natural stone.
15. What is Terra Cotta?
Terra-Cotta is a clay based natural stone. Terra Cotta clay tiles vary in color from red, orange, and brown. Terra cotta can be unglazed or glazed for a less porous finish.
16. What is wood-look porcelain?
Wood-look porcelain is manufactured porcelain in the likeness of wood. Wood porcelains embody true wood by emulating ridges, patterns, and colors while providing maintenance free floor.
17. What is stoneglass?
Stoneglass is an innovative new material that combines the beauty and depth of glass with the strength of stone. This material is offered in multiple sizes including slabs for counter-tops.
18. How long does it take for my contractor/builder to receive material quotes?
Our pricing department will provide material pricing within 24-48 hours of selections being completed. The extent of your selections will also be a factor.
19. How long will selection sheets be kept on file?
Our proprietary digital selection system allows for indefinite storage of your selection sheet. The selection sheet is easily shareable to all parties involved in your project.
20. Can you provide samples for selected materials?
Ruben Sorhegui Tile Distributors has small sized samples for all stocked materials. For special order items, if the sample is not readily available, we will order the sample for you. Please contact us for more details.
21. Can samples be shipped?
Yes, please contact us for sample orders.
22. Can I make appointments?
Yes, appointments can be made by you, your designer, or builder. This helps ensure we can provide you with the best possible experience. Appointments can be made online, or by phone.
23. What are cement tiles?
Handmade tiles built by pouring concrete into copper molds and then pressed by patented equipment to create colorful designs.
24. What is Sicis Vetrite?
Sicis Vetrite is a new line of glass materials. Available in slabs and waterjet mosaics.
25. Should I seal my material?
Depending on the material, we can recommend from a variety of Dry Treat products, including, but not limited to, 40SK and Stainproof.
26. Why use slim porcelains?
They are lighter and easier to install larger slabs. You will also have reduced grout joints.
27. Do I use sanded or unsanded grout?
Typically, sanded grout is used for anything wider than 1/8” grout joint and unsanded for 1/16” grout joint or less.
28. What is Glass Grout?
A blend of epoxy with crushed glass, generally used for kitchen backsplashes. It does not require to be sealed.
29. How often should I seal my stone?
It is highly recommended that stone be sealed immediately after installation. How often it will require sealant will vary depending on the sealer and stone. Most sealers now are 10-15 Years.
30. Do you accept credit cards?
Currently, we are unable to accept debit or credit cards. We can accept cash, checks and certified checks.Please contact us directly in regards to money wires.