Frequently Asked Questions
Ruben Sorhegui Tile is a natural stone, porcelain tile, and mosaic importer and distributor. For over 35 years, Ruben Sorhegui Tile has imported only the most unique and groundbreaking materials from around the world.
Our one of a kind showroom is located in Naples, Florida. Our address is: 3876 Mercantile Ave Naples, FL 34104.
We are open from 7:30 A.M to 5:00 P.M Monday through Friday. Saturdays we are open 9:00 A.M to 12:00 P.M. Sundays we are closed.
With a 55,000 square foot warehouse, we stock over a million sq ft of material.
We deal in both retail and wholesale markets. Ruben Sorhegui Tile can work with the current contractor, builder, and designer.
Porcelain tiles are a man made ceramic. They have an absorption rate that ranges from .05 percent to .01 percent, effectively making them one of the strongest materials in the market.
Natural Stone materials are mined from the earth. Typically, the stone is honed, and then polished or brushed to create the timeless look available today. Examples of natural stones presently in our stock include:
A pattern or design assembled using natural stones, glass or other materials. Often times mixed together. Examples of mosaics include:
Semi precious stones are natural stones commonly used in mosaics. Organically smaller in size, and rare to find. examples of semi-precious stones are:
The epitome of custom mosaics,Waterjet mosaics are built by a high pressure water jet cutter. This unique tool enables manufacturers the ability to cut and shape materials to your desire. This process enables us to mix glass, natural stone, and semi-precious stones. We create dream inspired designs.
Outdoor pavers are materials with thickness and finish specifically designed for pool and patio areas. Ruben Sorhegui Tile offers pavers in both porcelain and natural stone.
Terra-Cotta is a clay based natural stone. Terra Cotta clay tiles vary in color from red, orange, and brown. Terra cotta can be unglazed or glazed for a less porous finish.
Wood-look porcelain is manufactured porcelain in the likeness of wood. Wood porcelains embody true wood by emulating ridges, patterns, and colors while providing maintenance free floor.
Stoneglass is an innovative new material that combines the beauty and depth of glass with the strength of stone. This material is offered in multiple sizes including slabs for counter-tops.
Handmade tiles built by pouring concrete into copper molds and then pressed by patented equipment to create colorful designs.
Sicis Vetrite is a new line of glass materials. Available in slabs and waterjet mosaics.
Depending on the material, we can recommend from a variety of Dry Treat products, including, but not limited to, 40SK and Stainproof.
They are lighter and easier to install larger slabs. You will also have reduced grout joints.
Typically, sanded grout is used for anything wider than 1/8” grout joint and unsanded for 1/16” grout joint or less.
A blend of epoxy with crushed glass, generally used for kitchen backsplashes. It does not require to be sealed.
It is highly recommended that stone be sealed immediately after installation. How often it will require sealant will vary depending on the sealer and stone. Most sealers now are effective for 10-15 Years.
Engineered wood flooring is a premium flooring option made from a real wood surface layer such as European oak bonded to multiple layers of stable backing material. This construction makes it more resistant to moisture, temperature changes, and warping than traditional solid hardwood, while still providing the authentic look and feel of real wood.
Engineered European oak offers the beauty of natural hardwood with greater durability and versatility. It can be installed over more surfaces (including concrete slabs) and in more climates, making it ideal for coastal homes, high-humidity areas, or rooms with radiant heating.
Yes most engineered wood floors can be refinished at least once, depending on the thickness of the top hardwood layer. Our engineered European oak planks have generous wear layers that allow for future refinishing to extend the life of your floors.
Absolutely. Engineered wood’s layered construction makes it more stable in humid, salt-air environments compared to solid hardwood. Many of our tones from warm ambers to soft driftwood hues, are inspired by coastal living and complement breezy, light-filled spaces.
To keep your engineered wood flooring looking its best:
- Sweep or vacuum regularly to remove dirt and grit.
- Use a damp (not wet) microfiber mop with a hardwood-safe cleaner.
- Avoid excessive water and harsh chemicals.
- Use felt pads under furniture to prevent scratches.
Yes. Ruben Sorhegui Tile offers a professional-grade wood floor cleaner specifically formulated for the engineered wood sold in our showroom. It’s designed to clean effectively without leaving residue or harming the finish, helping your floors maintain their beauty and durability.
Yes engineered wood can be installed in kitchens and half baths if spills are cleaned promptly and proper precautions are taken. For full bathrooms or areas with high moisture, we recommend waterproof flooring options such as porcelain or natural stone.
Our engineered wood flooring can be installed using floating, glue-down, or nail-down methods. Your installer will determine the best method based on your subfloor type, space, and design preferences.
With proper care, engineered wood flooring can last decades. Its longevity depends on the thickness of the wear layer, the quality of the product, and how well it’s maintained.
Yes we encourage you to order samples before making a final decision. This allows you to see the true tone, texture, and grain in your own space and lighting.
Availability varies by product. Some products are in stock for immediate delivery, while others are available by special order with a typical lead time of 12 weeks. Product pages note whether an item is in stock or special order.
Yes. We have previous experience shipping materials all over the world.
Yes. Standard special order lead times can vary. However, we can also provide quotes to air freight any and all products.
A shipping charge is only applied when shipping materials from our Naples, FL warehouse.
A freight charge is the cost of importing non-stock materials. This charge is added to every special order upon arrival.
Our pricing department will provide material pricing within 24-48 hours of selections being completed. The extent of your selections will also be a factor.
Our proprietary digital selection system allows for indefinite storage of your selection sheet. The selection sheet is easily shareable to all parties involved in your project.
Ruben Sorhegui Tile Distributors has small sized samples for all stocked materials. For special order items, if the sample is not readily available, we will order the sample for you. Please contact us for more details.
Yes, please contact us for sample orders.
Yes, appointments can be made by you, your designer, or builder. This helps ensure we can provide you with the best possible experience. Appointments can be made online, or by phone.
Currently, we are unable to accept debit or credit cards. We can accept cash, checks and certified checks. Please contact us directly in regards to money wires.